Technical Writer, Instructional Design -- Transit Authority - 12-month contract (2008-2009)
Write manuals for commuter rail dispatchers, operators and maintenance technicians; document the radio communication system with instructions, photos and diagrams (Word, Visio, PSP); write manual and training guide for electronic fare collection system employed for public transportation.

Instructional Design -- Morgan Stanley - 3-month contract (2008)
Create training materials for use in-house training courses (Dreamweaver, Word, SnagIt, PhotoShop, Captivate, Breeze); work with Subject Matter Experts and project managers, post training online.

Technical Writer, Instructional Design -- Buena Vista Graphics (Disney) - 6-month contract (2007)
Write training manuals and create Knowledge Base website for employee reference (Dreamweaver, Word, SnagIt); work with artists and developers who create interactive video games, capture screenshots and document specialized software processes (Maya, Snipe, Perforce).

Technical Writer -- Transit Authority - 8-month contract (2006-2007)
Write two detailed manuals for fleet bus and light rail radio communication systems; document mobile system that integrates radio and mobile data computers (Word), create screenshots, flowcharts, schematics and diagrams (PSP, Visio); interview engineers and technicians; write quiz.

Technical Writer, Instructional Design, Trainer -- Blue Cross/Blue Shield - 17-month contract (2004-2005)
Write task-oriented training materials for students and instructors both (Word) using Functional Design Docs and test scenarios; train users in classroom (Siebel, PowerPoint); create interactive flowcharts (Flash, Visio); work on QA style guide team; work onsite and telecommute.

Technical Writer, WBT, Instructional Design -- Northrop Grumman Mission Systems - 7-month contract (2003-2004)
Develop multimedia Web-based training for Air Force; write storyboards, create interactive simulations and quizzes (RoboDemo, Flash, ViewletBuilder) and edit voice files (SoundForge); write objectives and test questions (Word, Dreamweaver); lead peer reviews and train team members.

WBT, Instructional Design, Technical Editor -- Intel - 16 months (two contracts) (2001 - 2003)
Create interactive online training courses (Dreamweaver, Flash) for eRoom, SC Dashboard and eSupplier applications; develop storyboards, write objectives and edit text (Word); create software simulations for both internal and external users (ViewletBuilder, OnDemand, CourseTracker) and create soft-skills courses (i.e. business continuity, risk mgmt, software lifecycle).

Technical Writer, Technical Editor -- IBM/Tivoli - 13-month contract (2000 to 2001)
Write and edit Tivoli storage management user manuals for UNIX and Windows (SGML) and generate HTML, PS and PDF docs from single-source files (AdeptEditor); document and test Archive Client programming commands; work with application developers and manage document review process (LotusNotes); write test and proofing procedures; keep ISO 9000 records.

Curriculum Design, Adjunct Computer Teacher -- CEU Community College - 2 years (1998 to 2000)
Develop courses and teach computer skills: graphics, HTML, business communications and word processing (Word, NotePad, Paint, PowerPoint), desktop publishing (PageMaker) and spreadsheets (Excel); write curriculum guides, take-home assignments, learning objectives and quizzes; administer college exams.

CBT, German Localization, Project Lead -- Alpnet, Inc. - 12 months (1996 to 1997)
Develop multimedia computer-based training courses for NETg: create software simulations (IconAuthor, Paint Shop Pro), edit voice files (SoundForge), use German and English Windows OS, localize SAP, LotusNotes, NetWare, Windows, and MSOffice courses; test functionality and track bugs; coordinate work with QA; file status reports and track milestones (MSProject, Word).

Technical Reports & Presentations, Research -- MS/CIS grad student - 2 years (1997 to 1999)
Research and write technology papers and presentations every week for two years (Word, PowerPoint, Project, Access); edit team deliverables; use online library, ICQ and Convene; analyze software projects, create network and ERD diagrams; defend project research.

Curriculum Design, Lab Director, Writer, Trainer -- CUSD Schools - 2+ years (1994 to 1996)
Install and maintain computer lab (including 34 workstations and networking); order and install Macintosh software and hardware; develop curriculum for all grades K through 8 and teach all students in the school; write technology proposals, grants, RFPs and admin reports for the school and district; train teachers in technology use; implement outreach program; faculty team leader.

Apple Computer Sales Consultant -- Connecting Point -- (1991 to 1992)
Consultant - Technical Training, Webmaster, Graphics -- Gordon Computer - (concurrent)

Deliver and install computer systems, software applications and networks in K-12 schools in northern Arizona; analyze district technology needs and write technology proposals.

Design and deliver hardware and software training (Windows & Macintosh) on graphics (Corel), desktop publishing and networking; create camera-ready graphics (Freehand, PageMaker) for how-to books, newsletters and advertisements; build interactive websites (Dreamweaver, Flash, Captivate); maintain home network.

Edit books, booklets and dissertations, ghost writing for new writers (Word, PageMaker, InDesign); write / edit technical articles, newsletters and promotional material, edit correspondence courses; self-publish books and booklets, conduct book signings, create and deliver self-publishing lecture (PowerPoint), organize events, speak at STC and ISPI meetings and Open Mic readings, create and edit vocal files for courses and websites (SoundForge).

Teach Reading, English and Math in alternative junior high and high schools in Utah and California (7-12), which included writing curriculum goals and creating my lessons; teach Reading and Math to Native American students in Southern Utah (7-12), which included creating my own lessons; teach Computer Science and Vocabulary to all grades in school on Navajo reservation (K-8), which included managing computer lab, developing curriculum for all computer courses and creating lessons; and teach Computer Science and Business Skills to high school students (10-12).